Update: Everything’s working fine now.
As many of you already know, yesterday our service went down due to a technical anomaly that manifested itself while our servers where performing a routine task, and because of this we wish to ask your forgiveness from all our users who where affected. Under normal circumstances, these maintenance procedures happen right under your noses and service goes uninterrupted as we always take the upmost care in maintaining the service up and running as if nothing was happening. Yesterday, unfortunately, we experienced a technical anomaly that was TOTALLY INCIDENTAL and will not happen again. We worked all day and night in order to reestablish the proper functioning of all sites affected and, as of this morning, everything is running smoothly: your websites as well as your email accounts are now back to normal. We are still working at getting all the editing tools functioning properly and will let you know as soon as this is taken care of.
We understand the disappointment that some of you must feel at this moment and for that reason we are open to your criticisms, opinions and suggestions. For Neosites, it is as important to have an open line of communication for the bettering service and tools, as it is to step up in the face of situations such as this where things do not always go as planned. At Neosites we are convinced that the only way to grow as a business and as community is by listening and working with ALL of our users, and we work hard, every day, to offer quality service you deserve. We realize that notification of any type of cut in service should be done with anticipation, but due to unforeseen circumstances there was no way of giving a heads up in time. Fortunately, aside from a slight delay, service is almost ready to be completely reestablished and we are still working, as always, to remedy this situation and keep it from happening again.
We realize that the only way to build a better future for everyone is by recognizing our faults and errors, and learning from them, but not only so that they do not repeat, if not to give back to our community of users what they really deserve.
There is nothing more to do but once again ask forgiveness for the occasional bother and assure you that we will double our work in every field so that all our users have the quality service they deserve.






















